Dealership Shout-Out
Posted: Sat Jun 08, 2019 5:30 pm
As I have posted before, I have been working with my dealership (Ride Now Jacksonville) on an alignment issue. After a month of riding/owning the Ryker, I realized that the bike was pulling to the right and took it in to them for an alignment. They performed the alignment at no cost to me. This not only fixed my pulling to the right, it also seemed to take care of the wandering on rough roads. I was happy.
After another 4 months, I noticed that the inside tread on BOTH front tires was down to the wear-bar. This was at around 3000 miles. When I took it in to get the 3,000 mile inspection/oil change, I brought it to their attention. They took another look at the issue and decided to perform another alignment saying that they now had a Can-Am certified tech and he verified that the alignment was indeed off. Again at no cost to me.
With a little discussion about how I thought it wasn’t right that the alignment issue had caused the tire issue and that I thought I should get a discount for new tires. I was willing to accept a fair discount as I did have 3,000 miles on the tires, but they said they will replace both tires, for free. They did say that they would have to order them as they didn’t have any in stock. Today I took the Ryker in and they indeed replaced both the front tires, no cost.
I would like to send a shout out to Jerome Robinson and John Shannon. Jerome is the internet specialist that I first contacted through their website. John is their onsite Can-Am specialist. They both stepped up and assisted me in getting this taken care of.
Francis
After another 4 months, I noticed that the inside tread on BOTH front tires was down to the wear-bar. This was at around 3000 miles. When I took it in to get the 3,000 mile inspection/oil change, I brought it to their attention. They took another look at the issue and decided to perform another alignment saying that they now had a Can-Am certified tech and he verified that the alignment was indeed off. Again at no cost to me.
With a little discussion about how I thought it wasn’t right that the alignment issue had caused the tire issue and that I thought I should get a discount for new tires. I was willing to accept a fair discount as I did have 3,000 miles on the tires, but they said they will replace both tires, for free. They did say that they would have to order them as they didn’t have any in stock. Today I took the Ryker in and they indeed replaced both the front tires, no cost.
I would like to send a shout out to Jerome Robinson and John Shannon. Jerome is the internet specialist that I first contacted through their website. John is their onsite Can-Am specialist. They both stepped up and assisted me in getting this taken care of.
Francis